Return Policy

You may return uninstalled items that were purchased from our stock up to 3 days after date of purchase (see Parts that are not Returnable below). Special Ordered Items are not eligible for credit. Items returned after 3 days are subject to a 20% restocking fee. Items must be returned in their original packaging and packaging must be in sell-able condition. No writing on the manufacturer’s box that the part was received in. The consumer is responsible for shipping costs of returned parts unless the part was shipped in error or defective when received from us. We will only refund UPS/FedEx Ground shipping charges on defective parts or errors that were made by us. All returns must be accompanied with a Return Authorization.

Special Ordered Items are defined as items that are not currently in our stock, for sale on our website, featured as a promotional item on our website or newsletter or in any other media source. Items ordered with an option like a cut-out or powder coat finish are considered a special item. Parts that are not Returnable Special Ordered Items,
parts that have been modified, bolted on, plugged in, painted, parts ordered in an optional finish other than raw steel such as stainless steel, chrome, powder coat or show physical signs of use, any item that is returned without its original packaging. Any returns sent without a Return Authorization will not be eligible for credit. Items must be returned within 3 days from the date of purchase to be eligible for credit. Electrical parts are not returnable. Parts that were ordered with the optional powder coat finish are not returnable. Exchanges If a part is defective or has been received in error,
please contact us for an exchange.

To receive an exchange, you may place another order for the part and have it shipped immediately, and upon review of the returned part you will receive a full credit for the part and UPS/FEDEX Ground shipping costs. Or you can send back the original part and upon review of the part we will send a replacement at no charge. Parts that are returned must have a Return Authorization attached to receive credit. Using the Return Authorization To receive a return authorization,
you must e-mail us at sales@customlakemaps.com You must provide the necessary information to return an item:

• Date of purchase
• Invoice number
• Contact Info (Your name, Phone number and email address)

Within 2-3 business days you receive an email with return instructions and a Return Authorization along with shipping instructions. No credit will be issued without prior Return Authorization being obtained first. Once you receive the Return Authorization, follow the instructions that were provided. This will insure prompt credit to your account. For your protection, we encourage you to send your return via UPS/FedEx or Insured Parcel Post. COD’s will not be accepted. Custom Lake Maps will process a credit within 10 working days of receipt of the returned part. The credit will be for the original purchase price of the part/s minus any shipping charges. Shipping charges will not be credited on regular returns.

If you use a Return Authorization provided by us and your return is not the result of our error or product defect, the shipping cost of the returned part will be the responsibility of the consumer. Upon further review, a full credit will be given on the returned part. If the return is a result of our error (the part you received is not the part you ordered, or the part is defective), we will incur UPS Ground shipping costs of the returned part. Please note all returns must be accompanied with a Return Authorization. Contact us at sales@CustomLakeMaps.com if you feel that your return falls outside the guidelines that have been set above. We understand that there will be exceptions to all rules.

To maintain the highest quality that our customers have grown accustomed to each and every one of our custom products are CAD engineered and CNC cut to assure the best fit and installation. Look at the product that work’s best for your application then take a look and review the options for each. Once you have gone to the shopping cart you will be able to select your option there. All products are fabricated and shipped in mill finished aluminum with no paint.
Our fabricated metal products are designed to fit in a factory stock configuration. If you have altered this area in any way, there is a chance that they will not fit therefore you except full responsibility when purchasing our products. Our fabricated metal products are made from mill finish aluminum. They are put through a sanding and brushing process to remove all slag and burrs that occur during the manufacturing process. If for any reason you like this rough factory finish and decide to keep it then it is your responsibility to clean, sand and prep them and apply a clear coat type automotive finish to keep them from oxidizing. Parts shown on our website, shopping cart, newsletters, forums or any other media in a finish whether paint, powder coat, chrome, polished, etc. are to depict what they could look like when finished and help our customers decide on which finish that they may like to apply on their parts. “Mill Finish” is the natural appearance of the aluminum as it comes from the rolling mill. It is “as is” with no external mechanical or chemical finishing. Mill finish is not an applied finish but simply untreated aluminum. A mill finish, however, will often be dull, grainy and without a certain luster. This is often referred to as an unfinished appearance. Any aluminum with a mill finish will contain a slight amount of oxidation. This is a trait of all extruded or rolled aluminum. As it exits the rolling mill it typically undergoes a chemical wash to eliminate such an undesirable finish. There are many different surface finishes that can be applied to enhance the appearance of aluminum; polishing, anodizing, painting, powder coating and satin brushing to name a few. Mill finish is lightly oiled for protection during shipping. If painting, you must clean thoroughly. This product is not guaranteed to be scratch free.

NOTE: Every map will have some little differences therefore we strongly recommend that prior to prep and paint you install your Custom Lake Maps product and do a test fitment to make sure it fits correctly and there are no interferences.

From the receipt of your order, it normally takes us 7-10 business days to complete and make ready to ship. Custom orders run longer so contact us for an estimate. We use either UPS or FedEx ground for all shipping to the lower 48 states. So,
once we ship UPS/FedEx can take another 2-7 days depending on where you are located from Gray, GA 31032. Shipping and Tracking information.

When we ship your order, you will automatically receive an email with shipping and tracking information.